General Questions 

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• What services do you offer? 

We provide warehousing, pick & pack fulfillment, ecommerce, cross-docking, container unloading, drayage, and freight brokerage services.

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• Where are your facilities located? 

Our warehouses are located in Chicago, Nashville, and Houston, strategically positioned for access to major ports, rail, and highways.

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• What industries do you serve? 

We work with eCommerce, retail, food & beverage (non-temp controlled), consumer goods, electronics, industrial supplies, construction material, dangerous goods, and more

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Pricing and Billing ​

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• How is your pricing structured?

Pricing is based on storage per pallet or per square foot, handling (inbound/outbound), and value-added services. We bill our clients once a month with net 30 terms.

 

• Is there a minimum volume or contract term?

We typically require a $500 monthly spend minimum, but we’re flexible for the right fit. If your account is too small for our minimum we have amazing partners we can pair you with. Month-to-month and longer-term contracts are available.

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• Do you charge setup fees?

Yes, a one-time onboarding/setup fee may apply, depending on the complexity of your integration and SKU setup.

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Fulfillment and Inventory Management

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• Can you integrate with my eCommerce platform or ERP?

Yes. We support integrations with Shopify, Amazon, WooCommerce, NetSuite, ShipStation, and custom platforms via API.

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• How do I track inventory and orders?

We use our proprietary WMS, Skuit, which offers real-time inventory tracking, order status, audits, reporting dashboards and much more.

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• What’s your order turnaround time?

Same-day fulfillment for orders received by 1 PM; next-day for later orders. We work with you to define SLAs.

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• How do you handle damaged or lost inventory?

We take warehouse accountability seriously. In the rare event of damage or loss, we investigate immediately and follow our agreed-upon liability policies defined in our master service agreements.

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Inbound and Outbound Logistics 

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• Can you handle container drayage and transloading?

Yes, our drayage company (Supply Chain Transportation) can manage container pickup and delivery, with cross-dock or transload services available.

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• Do you offer pick-up or delivery services? 

We can coordinate LTL/FTL shipments through our brokerage (Ship SCW) or work with your carriers of choice.

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• What’s your receiving process?

We require advanced shipment notification (ASN). All inbound freight is inspected, labeled, and logged into our system within [24 hours] of arrival.

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Scalability and Custom Services 

 

• Can you scale with my business during peak season?

Yes. We plan for seasonality and have flexible space and labor capacity to handle spikes.

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• Do you offer kitting, bundling, or labeling?

Yes. We provide a full suite of value-added services, including labeling, kitting, repackaging, and more.​

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• Do you support international shipping or import/export?

Yes, through our freight brokerage and customs partners, we can assist with international shipments.

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Security, Compliance, and Support

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• How secure is your facility?

24/7 surveillance, access control, and inventory audits ensure your product is safe and secure.

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• Are you FDA-registered or certified for food-grade storage?

We are FDA registered, but not certified. For the right client we will get FDA certified at any location and include it in our SLAs.

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• Do you offer customer support or a dedicated rep?

Yes. Each client has a dedicated account manager for communication, issue resolution, and continuous improvement. 

     

• How do I get started?

Contact us for a discovery call and quote. We’ll review your needs, walk through our process, and provide a custom solution. Fill our the “Get a Quote” button on our website or email Josh@supplychainwarehouses.com

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